Privacy Policy | Avenir Immigration Advisory

Eligibility

Privacy Policy & Data Protection Notice

Avenir Immigration Advisory
Effective date: 1 September 2026
Last updated: 1 September 2026

This Data Protection Notice ("Notice") sets out the basis on which Avenir Immigration Advisory ("we", "us", or "our") collects, uses, discloses, or otherwise processes personal data of our customers in accordance with the Personal Data Protection Act ("PDPA"). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Disclaimer

Avenir Immigration Advisory provides consultation and advisory services to support individuals and families in their immigration journey to Singapore. We do not guarantee approval of any Permanent Residency, Employment Pass, S Pass, citizenship application, or any other government-issued status or document. All applications remain subject to the sole discretion of the Immigration & Checkpoints Authority (ICA) or relevant Singapore government authority. Avenir Immigration Advisory is an independent private consultancy and is not affiliated with, endorsed by, or representing ICA or any Singapore government ministry, agency, or statutory board.

1. Personal Data We Collect

As used in this Notice:

"Customer" means an individual who (a) has contacted us through any means to find out more about the services we provide, or (b) has engaged us, or entered into an agreement with us, for consultation or advisory services.
"Personal data" means data, whether true or not, about a customer who can be identified from that data, or from that data together with other information we have or are likely to have access to.

Depending on how you interact with us (for example, via our website's "Book a Consultation" form), we may collect:

Name
Phone number
Email address
Current pass type (e.g. Employment Pass, S Pass, Dependant Pass, or other current status in Singapore)
Monthly salary range
Years of work/living experience in Singapore
Any other information you voluntarily provide to us (e.g. in the "Message" field, or during a consultation)

We generally do not collect your personal data unless it is voluntarily provided by you directly (or via someone you have authorised to do so on your behalf), and after you have been notified of the purposes for which the data is collected.

2. How We Use Your Personal Data

We may collect, use, and process your personal data for the following purposes:

Assessing your eligibility and preparing recommendations for Singapore immigration pathways (e.g. PR, EP, dependent pass applications)
Contacting you to arrange, confirm, or follow up on a consultation
Responding to your enquiries, requests, or feedback
Managing our relationship with you as a customer
Processing payment for services rendered, where applicable
Complying with applicable laws, regulations, or requests from government/regulatory authorities
Any other purpose for which you have provided the information

3. Disclosure of Your Personal Data

We do not sell, rent, or trade your personal data to unrelated third parties. We may disclose your personal data:

To verified third-party service providers (e.g. relevant immigration-adjacent professionals) engaged solely to help fulfil the services you have requested from us
Where required to perform our obligations in connection with services requested by you
Where required or permitted by the PDPA or other applicable law, or requested by a government/regulatory authority

By submitting your details through our website or consultation form, you consent to Avenir Immigration Advisory sharing your data only with such verified service providers, for the sole purpose of delivering the services you have requested.

4. Withdrawing Your Consent

Consent you provide for the collection, use, and disclosure of your personal data remains valid until withdrawn by you in writing. You may withdraw your consent, or request that we stop collecting, using, or disclosing your personal data, by submitting a written request to our Data Protection Officer (contact details below).

We will generally process such requests within thirty (30) business days. Please note that withdrawing consent may affect our ability to continue providing services to you, and we will notify you of any such consequences before completing your request.

5. Access to and Correction of Personal Data

You may request:

Access to a copy of the personal data we hold about you, or information on how we use or disclose it; or
Correction of any personal data we hold about you which is inaccurate or outdated.

Please submit such requests in writing to our Data Protection Officer. We will respond within thirty (30) business days of receiving your request. A reasonable fee may apply for access requests, and we will inform you of this before processing.

6. Protection of Personal Data

We take reasonable administrative, physical, and technical measures to protect your personal data against unauthorised access, collection, use, disclosure, or similar risks, including secure website practices (e.g. SSL encryption) and limiting the personal data we collect to what is necessary. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. We will cease to retain your personal data, or anonymise it, once it is no longer needed for these purposes.

8. Transfers of Personal Data Outside Singapore

We generally do not transfer your personal data outside Singapore. If we do so, we will obtain your consent and take steps to ensure your data continues to receive a standard of protection comparable to that required under the PDPA.

9. Data Protection Officer

If you have any questions, feedback, or requests regarding this Notice or how we handle your personal data, please contact our Data Protection Officer:

Email: info@avenirimmigration.sg

10. Changes to This Notice

We may update this Notice from time to time without prior notice. Please refer to the "Last updated" date above to see when this Notice was last revised. Your continued use of our website and services after any changes constitutes your acknowledgement and acceptance of the updated Notice.